When can I expect to receive my order?

Our standard processing time is 3-10 business days (even with priority shipping). Please note that this excludes weekends and holidays. 

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How can I track my order?

The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated; therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update.  Third-party apps like i.e. "Shop" may also indicate that your package has shipped or has been partially delivered, but the most reliable tracking is with the tracking number on the USPS website.

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What if my order is lost, stolen, or damaged?

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We understand that lost, stolen, and damaged packages are a frustrating inconvenience. To mitigate this risk we offer "Purchase Protection" automatically on every order. This covers your order for replacement or reimbursement in the event that it is lost, stolen, or damaged. If you choose to opt out of shipping insurance, please note that we are not liable for any loss, theft, nor damage that may occur. If you choose to opt out of shipping insurance, we are not able to issue refunds nor replacements for any order.

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Can I cancel or change my order?

Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. Customer service inquiries are resolved in the order they are received; therefore, we cannot guarantee that order change requests will be accommodated before an order is processed. This includes item swaps, add-ons, and address changes or updates. If an address change and reshipment is requested, customers are responsible for covering the cost of the new shipping label once it has been printed.

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What if my order is returned to sender?

In the event that your package is returned to us by USPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax. Return to sender refunds do not include shipping costs nor insurance (Purchase Protection).

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What if I'm not happy with my order?

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If you are dissatisfied with your order, please send an email to 1208legacyhomestead@gmail.com with your order number and item(s) name you are dissatisfied with within 3 days of delivery. 

Disclaimer: 1208 Legacy Homestead reserves the right to deny unreasonable requests for refund/exchange at our discretion